We want you to feel satisfied with your handcrafted SOLORO purchase. If you are not completely happy with your order, we’re here to help.
Return Eligibility
You may return or exchange unused items within 30 days of purchase.
To qualify for a return or exchange, items must:
- Be unused and in original condition
- Include original packaging
- Be returned within 30 days of delivery
Exchanges are available for items of equal or lesser value.
How to Initiate a Return
To initiate a return, please contact our support team for return instructions.
Email: hola@soloro.life
Please include your order details when contacting us to help speed up the process.
Refund Processing
Refunds will be processed back to your original payment method after the returned item has been received and inspected.
Returns may take up to 14 days to process.
Please note that original shipping costs are non-refundable.
Damaged Items
If you received a damaged item, please contact us as soon as possible by emailing: hola@soloro.life
Please use “Damage” in the subject line and include photos of the damaged item and packaging so we can assist you promptly.
Additional Information
If you have any questions or concerns about your return, feel free to reach out to our support team. We’re committed to making the process as smooth and supportive as possible.
Thank you for supporting handcrafted SOLORO creations.